FULL MONEY BACK if you are unsatisfied with your first order — RISK FREE. And for procurement teams: we will even take your purchase order. This page is the fine print, and it is deliberately short.
If this is your first order with dAILogix — at any level, from the $9.99 Sounding Board to the Interactive Lab — and you are unsatisfied with the deliverable for any reason, we will refund the full purchase price. No questionnaire, no retention script, no pro-rating. You tell us it did not serve you; the money goes back.
We can offer this because of what the instrument costs us to run and how consistently the record speaks for itself. We would rather you judge a real deliberation than a promise — so the risk sits with us, not you.
Reply through the feedback channel (or your order confirmation) within 30 days of delivery, from the account that placed the order. One sentence is enough: the order reference and that you want the guarantee.
The full amount returns to your original payment method within 10 business days. For purchase-order clients, the corresponding invoice is cancelled or credited in full.
The delivered report remains yours. We do not revoke access to a sealed record you have already received.
Yes — we accept purchase orders, at every level. This exists primarily for Level 3 and Level 4 clients whose procurement teams cannot expense a card transaction, but no one is refused for preferring a PO.
Standard terms: net 30, invoiced in USD, work begins on receipt of the PO. Level 4 engagements are scoped in a short written statement of work first — and the first-order guarantee still applies to it.
First order per customer. The guarantee covers your first paid order. Subsequent orders are covered instead by the sealed record itself: you can inspect the demonstration record before ever paying.
What "unsatisfied" means. Whatever you say it means. Quality, turnaround, fit for purpose — we do not adjudicate your reason.
Abuse. We reserve the right to decline service to accounts that repeatedly order and refund across multiple identities. That is the entire abuse clause.
What the guarantee is not. It is not a promise that a panel will vote the way you hope. The record reports the deliberation as it happened — including no-consensus outcomes. An honest null result is a delivered result, and many clients find it the most valuable kind.
While checkout runs on gift-coupon test mode, no real payment is processed — so there is nothing to refund. This guarantee takes effect automatically the moment live payments begin, and it will apply retroactively to the first live order of every account that registered during test mode.
Anything unclear — ask us. A human reads every message, and we answer in order received.